Suspended

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This account has been suspended. If you are the owner of this account, please contact us by opening a ticket for more information and to restore your service.

The main reason for suspensions are

  1. Billing / Payment Issues
  2. Abuse & Terms of Use Issues
  3. Using too much CPU / Memory time

For billing/payment issues, you should have received an email to the primary account holders billing email address. You can login the client area using the menu above to view an pay any outstanding invoices on your account.

For abuse or security issues, please contact our abuse department or reply to the email notification that was sent regarding your account. Most security issues can be resolved quickly to get your account back online unless the violation was intentional, or reactivation otherwise poses further risk to our network, servers, or customers.

Our CPU / Memory time limits are very reasonable, but we have to place these restrictions on shared hosting accounts for the protection of the other customers involved. If you find your account is frequently using too much CPU or Memory time, you should review some of the following to lower your usage:

  1. Repair / Optimize your Databases
  2. Deactivate any unused plugins
  3. Install caching software
  4. Review your source code

If this still does't help, you may want to consider upgrading to a VPS or Dedicated server to handle the load your site is requiring.

To get your website back online as soon as possible, please open a ticket to find out the problem for this suspension. Someone will respond to your inquiry shortly. Please include the domain name that is suspended so we can assist you.

Thank you.

 

 
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