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What kinds of support do you provide?

We offer this knowledgebase in addition to online tutorials and documentation on our website to help you with your technical support related questions.

We also offer 24x7 online support via email. We strive for a 30-60 minute response time on all emails received, but during certain times and/or depending on the severity of your issue, it may a few hours before you receive a response.

If you have not received a response in 2-3 hours, you can contact us via phone and leave a voicemail which will page the current oncall person to alert them of your issue who will look into your problem as quickly as possible.

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