Knowledgebase
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Categories
 cPanel (20)
Help with using cPanel |
Domains (12)
Domain-related questions or issues |
Email (13)
Email related questions or issues |
Virtual/Dedicated Servers (26)
Support articles related to Virtual and Dedicated Servers |
WHM (19)
Help with Web Host Manager (WHM) the admin side of cPanel |
Articles
Do you support PHP 5?
Yes. Our servers are currently running both PHP4 and PHP5.
You can chose which version...
Views: 1192
Do you support PHP, Perl, and/or CGI?
Yes. Our servers support PHP, Perl, and CGI by default.
Views: 688
FrontPage Troubleshooting
Can not install FrontPage Extensions.
The most common error when activating FrontPage extensions...
Views: 174
How do I access cPanel?
Simply goto yourdomain.com/cpanel (replace yourdomain.com with your
domain name) and enter the...
Views: 710
How do I change my password?
The change password option is missing in cPanel to prevent cPanel and our billing system from...
Views: 499
How do I connect via FTP?
To connect, you will need to enter your hostname or IP address. This is
typically just your...
Views: 718
How do I contact tech support?
The best method is to use the contact form on our website, or submit a ticket
via the support...
Views: 687
How do I install an SSL Certificate?
In your cPanel, go to the "Security" section, then click on SSL/TLS Manager. From here you...
Views: 150
How do I install or use SSL?
There are 2 basic options for using SSL (secure socket layer) with your website.
The...
Views: 661
How do I recover or reset my password?
From the client area, click the link at the bottom to request a password reminder.
Views: 681
Paths to commonly used programs
Perl is located at /usr/bin/perl
PHP is located at /usr/bin/php
Sendmail is located...
Views: 685
Web/email is down, who do I notify?
Our monitoring services keep an eye out for non-responding or misbehaving
services and alert...
Views: 686
What is Anonymous FTP?
Anonymous FTP allows a user to login with the username "anonymous" and providing...
Views: 684
What kinds of support do you provide?
We offer this knowledgebase in addition to online tutorials and documentation
on our website...
Views: 670
What services are not allowed?
Please refer to our AUP and other policies for full details on what...
Views: 696
What software do I use to connect via FTP?
There are many applications available to manage your files via FTP, and some
operating...
Views: 687
Which server is my account on?
If you have a shared hosting account and are unsure what server your account is located on,...
Views: 516
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