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Knowledgebase

The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.

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Categories

Folder cPanel (20)
Help with using cPanel
Folder Domains (12)
Domain-related questions or issues
Folder Email (13)
Email related questions or issues
Folder Virtual/Dedicated Servers (26)
Support articles related to Virtual and Dedicated Servers
Folder WHM (19)
Help with Web Host Manager (WHM) the admin side of cPanel

Articles

Article Do you support PHP 5?
Yes. Our servers are currently running both PHP4 and PHP5.   You can chose which version...
Views: 1192
Article Do you support PHP, Perl, and/or CGI?
Yes. Our servers support PHP, Perl, and CGI by default.
Views: 688
Article FrontPage Troubleshooting
Can not install FrontPage Extensions. The most common error when activating FrontPage extensions...
Views: 174
Article How do I access cPanel?
Simply goto yourdomain.com/cpanel (replace yourdomain.com with your domain name) and enter the...
Views: 710
Article How do I change my password?
The change password option is missing in cPanel to prevent cPanel and our billing system from...
Views: 499
Article How do I connect via FTP?
To connect, you will need to enter your hostname or IP address. This is typically just your...
Views: 718
Article How do I contact tech support?
The best method is to use the contact form on our website, or submit a ticket via the support...
Views: 687
Article How do I install an SSL Certificate?
In your cPanel, go to the "Security" section, then click on SSL/TLS Manager.  From here you...
Views: 150
Article How do I install or use SSL?
There are 2 basic options for using SSL (secure socket layer) with your website.   The...
Views: 661
Article How do I recover or reset my password?
From the client area, click the link at the bottom to request a password reminder.
Views: 681
Article Paths to commonly used programs
Perl is located at /usr/bin/perl PHP is located at /usr/bin/php Sendmail is located...
Views: 685
Article Web/email is down, who do I notify?
Our monitoring services keep an eye out for non-responding or misbehaving services and alert...
Views: 686
Article What is Anonymous FTP?
Anonymous FTP allows a user to login with the username "anonymous" and providing...
Views: 684
Article What kinds of support do you provide?
We offer this knowledgebase in addition to online tutorials and documentation on our website...
Views: 670
Article What services are not allowed?
Please refer to our AUP and other policies for full details on what...
Views: 696
Article What software do I use to connect via FTP?
There are many applications available to manage your files via FTP, and some operating...
Views: 687
Article Which server is my account on?
If you have a shared hosting account and are unsure what server your account is located on,...
Views: 516





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