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cPanel (21)
Help with using cPanel
Domains (13)
Domain-related questions or issues
Email (14)
Email related questions or issues
Servers (28)
Support articles related to Virtual and Dedicated Servers
WHM (20)
Help with Web Host Manager (WHM) the admin side of cPanel
Do you support PHP 5?
Yes. Our servers are currently running both PHP4 and PHP5.   You can chose which version...
Do you support PHP, Perl, and/or CGI?
Yes. Our servers support PHP, Perl, and CGI by default.
FrontPage Troubleshooting
Can not install FrontPage Extensions. The most common error when activating FrontPage extensions...
How do I access cPanel?
Simply goto yourdomain.com/cpanel (replace yourdomain.com with your domain name) and enter the...
How do I change my password?
The change password option is missing in cPanel to prevent cPanel and our billing system from...
How do I connect via FTP?
To connect, you will need to enter your hostname or IP address. This is typically just your...
How do I contact tech support?
The best method is to use the contact form on our website, or submit a ticket via the support...
How do I install an SSL Certificate?
In your cPanel, go to the "Security" section, then click on SSL/TLS Manager.  From here you...
How do I install or use SSL?
There are 2 basic options for using SSL (secure socket layer) with your website.   The...
How do I recover or reset my password?
From the client area, click the link at the bottom to request a password reminder.
Paths to commonly used programs
Perl is located at /usr/bin/perl PHP is located at /usr/bin/php Sendmail is located...
Unable to save data in MODx CMS
Some features of the MODx CMS (Content Management System) such as "Chunks" in MODx Revolution may...
Web/email is down, who do I notify?
Our monitoring services keep an eye out for non-responding or misbehaving services and alert...
What is Anonymous FTP?
Anonymous FTP allows a user to login with the username "anonymous" and providing...
What kinds of support do you provide?
We offer this knowledgebase in addition to online tutorials and documentation on our website...
What services are not allowed?
Please refer to our AUP and other policies for full details on what...
What software do I use to connect via FTP?
There are many applications available to manage your files via FTP, and some operating...
Which server is my account on?
If you have a shared hosting account and are unsure what server your account is located on,...

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