Knowledgebase

While we do have a telephone number you can use to reach us or leave a message, we do not want to advertise it as a means of official support. The reason for this is that we do not employ call-center personell and may not always have someone available to answer the phone and provide support.

In order to keep our costs down and still provide the affordable prices and reliable services we are known for, we maintain staff to manage the servers and ensure the reliability of your service but we don't pay people to sit around on the phone waiting for a phone call.

We guarantee 24x7 email support which is the best method of reporting problems or getting help with your technical questions.

While you can call us and always leave a message for technical support if nobody answers, and we promise to review any messages and resolve your issues as quickly as possble, we prefer not to say that we offer telephone support because we do not dedicate the same resources that we do to maintaining our network and providing support via email.

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