Knowledgebase

The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.

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Articles

Can I advertise my company or service to an email list I purchased?
Please see the Knowledgebase article titled "Can I send SPAM or other unsolicited...
Views: 876

Can I get unlimited bandwidth?
No. We do not offer packages with unlimited bandwidth primarily because there is no such...
Views: 1449

Can I have multiple domains point to different content?
Yes, this is called add-on domains. You can choose how many add-on domains you need during the...
Views: 868

Can I have multiple domains point to the same website?
Yes, this is called domain pointing or parking. All of our accounts support this feature. You can...
Views: 853

Can I operate a mailing list?
Yes, as long as it abides by our AUP and other policies. Specifically, the message you...
Views: 831

Can I password protect directories and/or files?
Yes. Our servers support the common .htaccess method of protecting files and directories....
Views: 838

Can I send SPAM or other unsolicited email?
NO. Any account found to be violating our AUP or other policies, specifically by sending SPAM...
Views: 1274

Can I use my website for advertising?
Yes, as long as it does not violate our AUP or other policies. Specifically marketing or...
Views: 843

Do you allow adult hosting?
No. Please refer to our AUP. Commercial adult content is prohibited. If you have...
Views: 844

Do you allow IRC? (Internet Relay Chat)
No, we do not allow IRC (Internet Relay Chat) access via our network. This includes...
Views: 636

Do you charge Sales Tax?
All Texas resident will incur sales tax. Web hosting is considered a data processing service and...
Views: 833

Do you have a money back guarantee?
Yes. Anytime within the first 30 days, you can request for your account to be cancelled and we...
Views: 817

Do you have an uptime guarantee?
Yes, we offer a 99.9% uptime guarantee on a per-server basis. If during any 1-month period,...
Views: 816

Do you have backups?
Yes - in multiple senses of the word! Every aspect of our service was designed to be...
Views: 760

Do you offer custom plans?
Our "A-La-Carte" plan allows you to customize your hosting as you need it. If there's...
Views: 1517

Do you offer domain registrations?
Yes, when you sign up for webhosting you have the option of registering a domain or pointing...
Views: 828

Do you offer hosting on Windows servers?
By default, all accounts are hosted on Linux servers. This is mainly because of price,...
Views: 805

Do you offer telephone support?
While we do have a telephone number you can use to reach us or leave a message, we do not...
Views: 860

Do you outsource your support?
Absolutely not! While we do strive to save as much money as possible so we can pass those...
Views: 888

Do you support streaming media audio/video?
Yes, we support streaming via HTTP. Please refer to the software or manufacturer of the meda...
Views: 848

Do your servers support SSI?
Yes, SSI (Server Side Includes) are available by default.
Views: 870

Do your servers support SSL?
Yes. To use SSL (Secure Socket Layers) you will need to purchase a dedicated IP for your...
Views: 847

How can I test the speed of your servers?
You can download a test 10Mb file from our datacenter to test our network speeds. Dallas, Tx:...
Views: 798

How do I access Webmail?
The location of webmail is at http://www.yourdomain.com/webmail/ Replace yourdomain.com...
Views: 2704

How long does it take to setup?
If you are making payment online via credit card or paypal, your account will typically be...
Views: 856

What are the fees for domain registration?
To register a domain with us, please go to the Services menu on our website to view fulll...
Views: 830

What control panels do you use and what can I do with them?
We use cPanel exclusively. You can manage just about every aspect of your website via cPanel....
Views: 852

What kind of support do you offer?
We offer 24x7 online support as well as online tutorials, flash movies, and this...
Views: 851

What kind of WebMail do you offer?
Webmail is accessable via adding /webmail/ to your domain name - i.e....
Views: 925

What other services do you offer?
We offer domain registration, web and email hosting, reseller hosting, and virtual private...
Views: 785

What payment types do you accept?
We accept credit cards on our secure encrypted server, as well as online payments via PayPal....
Views: 807

What will it cost to get a site on the internet?
This depends heavily on what you want or need your site to be. First of all, you will need...
Views: 866

Where are your policies?
Our AUP (Acceptable use policy) and other policies can be found on our website under the...
Views: 892

Will I be able to update my site whenever I want?
Yes, you are allowed to update your site via FTP or Frontpage (if enabled on your account) as...
Views: 832

Will there be ads on my website?
No. Unless you put them there. We offer extremely affordable webhosting, but do not...
Views: 815