Portal Home > Knowledgebase > Billing > How do I cancel my account?


How do I cancel my account?




All cancellations must be in writing before the date you wish to cancel. Submitting an online cancellation request will count as a written request, and is the preferred method but must be confirmed by a member of staff.  It is suggested that you submit your cancellation request at least 5 days before the end of your billing cycle to prevent additional charges to your account.

If you wish to cancel a Dedicated Server you must submit your cancellation request at least one week (7 days) before the end of your current billing cycle to prevent it being renewed an additional month.

How:

While logged into your client area, you can click on the "My Hosting Packages" or "My Products and Services" link to view your accounts. Select the "View Details" button next to the account you wish to cancel, then select the "Request Cancellation" link at the bottom of the page.

Please explain why you want to cancel your account and when you would like it to be cancelled. Your account will be reviewed for any refund owed and arrangements made to terminate the account whenever you specify.

Someone from our staff will reply to confirm receipt of your cancellation request, if you do not receive a reply please open a ticket to the billing department to make sure the request is processed.

All cancellations will take effect at the end of your current billing cycle, or at the end of your next billing cycle if less than 30 days from the date you requested cancellation. If you chose to cancel immediately, and your account is less than 30 days old we can issue a refund and terminate the account within 24 hours.  Otherwise, choosing to cancel immediatly will result in your account being terminated within 24 hours and no refund issued.  If you have a substantial amount of time remaining, (i.e. you are 3 months into a 12 month purchase) please contact us after requesting cancellation for special arrangements.  Please contact the billing department if you have any further questions.



Was this answer helpful?

Add to Favourites Add to Favourites    Print this Article Print this Article

Also Read

 
Live Chat
Speak with one of our live support reps!

START CHAT

Why Choose Us?
All of our web hosting plans come with the following cool features!
  • Powerful Control Panel
  • Online Based Website Builder
  • 3,000 Free Website Templates
  • One Click Script Installer
  • Unlimited Email accounts
  • Unlimited MySQL Databases
  • FREE Domain Name

TELL ME MORE

Follow Us
Subscribe to SSA Host Announcements RSS
RSS
Follow Us on Twitter
Twitter
Become a Fan on Facebook
Facebook

Google+
website partners
Special Offer

Special Offer!

We want to give you 25% off the price of your A-La-Carte hosting package, for the life of your account! All you have to do is help us spread the word about the services we offer! Click the link below to get more information, and get your FREE coupon code for 25% off:

Special Offer