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Can I pay by check or money order?
Yes, however the payment will not post to your account until it clears in our bank. In other...
Can I receive a printable invoice or receipt for my payment?
Yes, simply login to your client area then go to Invoices to view, print, or download a PDF of...
Do you accept Google Checkout?
Yes, we understand the convienience, security, and peace of mind on-line 3rd party payment...
Do you accept PayPal?
Yes, you can pay via PayPal subscriptions (where your paypal account will automatically send us...
How do I cancel my account?
All cancellations must be in writing before the date you wish to cancel. Submitting an online...
How do I change my contact or billing information?
Once logged into the client area, click on the "Your Details" link to view or change...
How do I order additional bandwidth or storage space?
In the case of web hosting, it's simpler to just upgrade to the next package - but if you...
How do I renew an SSL certificate?
To renew an existing certificate, a new certificate has to be issued for the same domain (common...
How do I upgrade or downgrade my account?
If you would like to change packages, simply open a ticket with the details of your current...
What if my site breaks your AUP or TOS?
Most violations will not result in immediate suspension or termination.  You will receive...
Why am I being charged an additional fee?
The only additional fees you may be charged are for overages on your account (for VPS accounts)...
Why do you charge setup fees on some accounts?
To discourage "host hopping" (opening a new account with a separate provider on a...

 
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