Knowledgebase

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Can I pay by check or money order?
Yes, however the payment will not post to your account until it clears in our bank. In other...
Views: 644

Can I receive a printable invoice or receipt for my payment?
Yes, simply login to your client area then go to Invoices to view, print, or download a PDF of...
Views: 636

Do you accept Google Checkout?
Yes, we understand the convienience, security, and peace of mind on-line 3rd party payment...
Views: 658

Do you accept PayPal?
Yes, you can pay via PayPal subscriptions (where your paypal account will automatically send us...
Views: 627

How do I cancel my account?
All cancellations must be in writing at least 30 days before the date you wish to cancel....
Views: 727

How do I change my contact or billing information?
Once logged into the client area, click on the "Your Details" link to view or change...
Views: 672

How do I order additional bandwidth or storage space?
In the case of web hosting, it's simpler to just upgrade to the next package - but if you...
Views: 656

How do I upgrade or downgrade my account?
If you would like to change packages, simply open a ticket with the details of your current...
Views: 698

What if my site breaks your AUP or TOS?
Most violations will not result in immediate suspension or termination. You will receive...
Views: 624

Why am I being charged an additional fee?
The only additional fees you may be charged are for overages on your account (for VPS accounts)...
Views: 638

Why do you charge setup fees on some accounts?
To discourage "host hopping" (opening a new account with a separate provider on a...
Views: 685